Shipping policy
This Shipping Policy explains the processing period, delivery options, shipping fees, and estimated transit times for purchases made through SusieHenry.com.
1. Order Processing
Orders normally require 1–3 business days to prepare before shipment.
Weekends are not included in the processing period.
Processing may involve:
- Reviewing order information
- Payment confirmation
- Product preparation
- Packaging
- Shipping document preparation
- Transfer to the delivery provider
Public holidays or unusually busy periods may occasionally extend processing time.
2. Shipping Options
Susie Henry currently offers the following shipping choices:
🚚 Ground Delivery
Shipping Cost: $5.95
Estimated delivery time after shipment:
15–25 business days
🚚 Express Delivery
Shipping Cost: $9.95
Estimated delivery time after shipment:
12–15 business days
🚚 FREE Shipping on $49.99+
Orders with a qualifying value of $49.99 or more are eligible for FREE Ground Delivery.
Free shipping applies to Ground Delivery unless a separate promotion specifically states otherwise.
3. Free Shipping Qualification
To qualify for free Ground Delivery, the eligible order value must reach at least:
$49.99
Discounts, promotions, cancellations, or other order adjustments may affect whether the minimum amount is met.
The final available shipping methods will be displayed during checkout.
4. Processing Time Is Separate From Delivery Time
The 1–3 business day processing period is separate from the delivery estimate.
For example:
Ground Delivery
1–3 business days processing + approximately 15–25 business days transit
Express Delivery
1–3 business days processing + approximately 12–15 business days transit
Weekends are not included in the initial processing period.
5. Delivery Dates
Estimated delivery periods are provided for guidance and are not guaranteed arrival dates.
Transit may occasionally be affected by:
- Carrier delays
- Weather conditions
- High shipping volume
- Public holidays
- Customs procedures
- Local delivery disruptions
- Remote destinations
- Transportation interruptions
- Incomplete address information
6. Shipping Notification
When an order has been prepared for shipment, a shipping confirmation may be sent to the email address provided during checkout.
Tracking information will be included when available.
It may take several days after shipment for the first tracking scan to appear.
7. Tracking Movement
Tracking does not necessarily update at every stage of the journey.
A package may continue moving while:
- Traveling between sorting facilities
- Being transferred between logistics partners
- Awaiting customs clearance
- Waiting for a local carrier scan
A temporary pause in tracking updates does not automatically indicate a lost package.
8. Correct Shipping Information
Customers are responsible for providing accurate delivery details.
Before checkout, please confirm:
- Recipient name
- Street address
- Apartment or unit information
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number when required
Missing or incorrect information may cause delivery delays or returned packages.
9. Address Changes
If you discover an address mistake after ordering, contact:
as soon as possible.
We will attempt to correct the address before fulfillment progresses.
However, changes cannot be guaranteed once the order has been processed or shipped.
10. Orders Shipped Separately
Some purchases may arrive in multiple packages.
Separate parcels may:
- Have individual tracking numbers
- Travel with different shipping providers
- Arrive on different dates
If you receive only part of an order, check your shipping notifications for additional tracking information.
11. Failed Delivery
A delivery provider may:
- Attempt redelivery
- Leave a collection notice
- Hold a package at a local facility
- Request action from the recipient
Customers should follow the carrier's instructions before the package is returned.
12. Undeliverable or Refused Packages
A shipment may be returned because of:
- Incorrect delivery information
- Missing address information
- Failure to collect the parcel
- Repeated unsuccessful delivery attempts
- Refusal by the recipient
Where allowed, shipping, return, carrier, or handling expenses may be deducted from an otherwise eligible refund.
13. Delivered but Not Found
If tracking indicates that a parcel has been delivered but you cannot locate it, please check:
- Your mailbox
- Front or side entrances
- Other safe delivery locations
- Household members
- Nearby neighbors
- Building reception or management
You may also contact the delivery carrier.
If you still require help, email:
14. Customs and Import Charges
International deliveries may be subject to destination-country charges such as:
- Customs duties
- Import taxes
- Brokerage charges
- Clearance fees
- Government processing charges
Unless specifically included during checkout, these costs are the responsibility of the recipient.
Customs procedures may also extend delivery time.
15. Shipping Support
For questions about delivery or tracking:
Email: zuppastuder32@outlook.com
Store: Susie Henry
Website: SusieHenry.com
Please include your order number.