Terms of service
Effective Date: August 18, 2026
These Terms of Service govern your use of SusieHenry.com and purchases made through the Susie Henry online store.
By browsing, accessing, or purchasing through the website, you agree to these Terms together with the policies published on SusieHenry.com.
1. Use of the Store
SusieHenry.com is intended for lawful shopping and informational purposes.
You agree not to:
- Use the website for fraudulent purposes
- Provide unauthorized payment information
- Attempt unauthorized system access
- Interfere with website security
- Introduce harmful software
- Disrupt website functionality
- Misuse another person's information
- Impersonate another person
- Use the website in violation of applicable law
Access may be restricted when activity appears fraudulent, harmful, abusive, or unlawful.
2. Purchase Information
Customers are responsible for checking information entered during checkout.
Please verify:
- Product selected
- Size
- Color
- Quantity
- Customer name
- Shipping address
- Billing information
- Delivery method
- Final order amount
Incorrect customer information may affect order processing or delivery.
3. Product Details
We aim to provide useful and accurate product information.
However, minor differences may occur between website images and physical products because of factors including:
- Lighting
- Photography
- Display settings
- Device screens
- Material variation
- Manufacturing changes
- Normal production differences
4. Footwear Sizing
Sizing charts and measurements are provided as general guidance.
Actual fit may vary because of:
- Foot shape
- Product construction
- Personal fit preference
- Manufacturing tolerances
Customers should review available sizing information before purchasing.
5. Availability
Products, colors, sizes, and quantities are subject to availability.
We may:
- Add new products
- Change selections
- Update colors
- Update specifications
- Remove products
- Discontinue styles
without advance notice.
6. Order Confirmation
After submitting an order, you may receive an automated confirmation.
An automated confirmation indicates that we received the order request.
It does not necessarily guarantee final acceptance, inventory availability, or shipment.
7. Order Review
We reserve the right to review, limit, refuse, or cancel orders for legitimate reasons including:
- Product unavailability
- Payment authorization problems
- Suspected fraud
- Duplicate transactions
- Pricing errors
- Product listing mistakes
- Technical problems
- Incomplete customer information
- Violation of store policies
If an order is canceled after an applicable payment has been successfully collected, the appropriate amount will be returned to the original payment method.
8. Prices
Product prices may change over time.
The price displayed when an order is successfully completed will generally apply, except where an obvious technical, administrative, or pricing error exists.
9. Promotions and Discount Codes
Promotional offers may be subject to additional terms.
A promotion may:
- Require a minimum purchase
- Apply to selected products only
- Expire on a particular date
- Be limited to certain customers
- Be limited to one use
- Be unavailable with another offer
Promotions generally have no cash value and cannot be applied to completed orders unless expressly stated otherwise.
10. Website Errors
Occasionally, information on SusieHenry.com may contain an error involving:
- Product descriptions
- Product images
- Prices
- Availability
- Discounts
- Shipping information
We reserve the right to correct obvious mistakes and take reasonable action regarding affected orders.
11. Payment Authorization
By providing payment information during checkout, you confirm that:
- The information is accurate
- You are authorized to use the payment method
- You authorize the applicable charge
- The transaction is legitimate
Payment providers may perform separate authorization or fraud-prevention checks.
12. Order Verification
Certain orders may be reviewed for security or fraud-prevention purposes.
Where reasonably necessary, additional information may be requested before shipment.
An order may be delayed or canceled when required verification cannot be completed.
13. Shipping
Shipping charges, processing time, free-shipping eligibility, tracking information, and delivery estimates are explained in our Shipping Policy.
Unless expressly guaranteed, stated shipping times are estimates.
14. Returns and Refunds
Eligible returns and refunds are governed by our Refund & Return Policy.
Customers should obtain the appropriate return instructions before sending merchandise back.
15. Intellectual Property
Content available through SusieHenry.com may include:
- Branding
- Logos
- Written material
- Graphics
- Product photographs
- Product descriptions
- Promotional materials
- Website design
Such material may belong to Susie Henry or be used under appropriate authorization.
Unauthorized copying, redistribution, modification, or commercial exploitation is prohibited.
16. Customer Content
If you submit reviews, photographs, feedback, comments, or suggestions, you confirm that you have the right to provide that content.
Customer submissions must not:
- Infringe another person's rights
- Contain unlawful material
- Contain malicious software
- Impersonate another person
- Contain knowingly fraudulent information
We may moderate or remove inappropriate submissions.
17. Third-Party Providers
Our online store may use third-party services for:
- Hosting
- Payments
- Checkout
- Analytics
- Marketing
- Fraud prevention
- Fulfillment
- Shipping and delivery
These providers may operate under separate terms and privacy practices.
18. External Links
SusieHenry.com may contain links to independent websites.
We do not control such websites and are not responsible for their availability, products, content, policies, or security.
19. Website Availability
We aim to maintain reliable website access but cannot guarantee uninterrupted operation.
Service may occasionally be interrupted because of:
- Maintenance
- Technical problems
- Hosting interruptions
- Security updates
- Network problems
- Software updates
- Circumstances outside our reasonable control
20. Product Care and Normal Wear
Customers are responsible for using and caring for products appropriately.
Ordinary wear and tear, improper cleaning, misuse, accidental damage, unsuitable storage, or customer alterations are not automatically considered manufacturing defects.
21. Consumer Protections
These Terms do not remove rights that consumers are entitled to under applicable mandatory law.
Where these Terms conflict with a legal right that cannot be excluded, the applicable law will control.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Susie Henry will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Any liability that cannot lawfully be excluded remains subject to applicable legal limitations.
23. Severability
If one provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.
24. Changes to These Terms
We may update these Terms when our operations, products, policies, services, or legal requirements change.
The current version will be published on SusieHenry.com.
Continued use of the website after updates are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
25. Contact
For questions concerning these Terms of Service:
Email: zuppastuder32@outlook.com
Store Name: Susie Henry
Website: SusieHenry.com